Welcome to dexwin. These Terms and Conditions ("Terms", "Agreement") govern your access to and use of the dexwin online gaming platform, website, and services (collectively, the "Service") operated by dexwin ("we", "us", "our"). By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
These Terms constitute a legally binding agreement between you and dexwin. Please read them carefully before using our Service. Your continued use of the Service signifies your acceptance of these Terms and any future modifications.
For the purposes of these Terms:
To use the dexwin Service, you must meet the following eligibility criteria:
When creating an Account with dexwin, you agree to:
Each individual may register only one Account with dexwin. Creating multiple Accounts is strictly prohibited and may result in immediate termination of all Accounts and forfeiture of funds. Accounts are non-transferable and may not be shared with, sold to, or assigned to any other person.
dexwin reserves the right to request identity verification documents at any time, particularly before processing Withdrawals exceeding Rp 5,000,000. Acceptable verification documents include government-issued identification cards (KTP), passports, or driver's licenses. Failure to provide requested verification documents within 14 days may result in Account suspension and Withdrawal delays.
dexwin supports deposits via the following Indonesian payment methods:
Minimum deposit: Rp 10,000. Maximum deposit limits vary by payment method and VIP tier. dexwin does not charge deposit fees, though your financial institution may impose transaction charges. Deposits are credited to your Account instantly upon confirmation.
Withdrawals may be processed to the same payment method used for deposits, subject to verification requirements. Minimum withdrawal: Rp 50,000. Maximum daily withdrawal limits range from Rp 50,000,000 (Bronze tier) to Rp 500,000,000 (Platinum tier). Standard withdrawal processing time averages under 3 minutes, with 24/7 availability including weekends and public holidays.
In accordance with international anti-money laundering regulations, dexwin requires that deposits be wagered at least once before withdrawal. Withdrawals must be made to accounts registered in your name. We reserve the right to conduct additional verification for transactions exceeding Rp 100,000,000 or transactions exhibiting unusual patterns.
All bonuses offered by dexwin, including welcome bonuses, reload bonuses, cashback, and promotional offers, are subject to specific terms and conditions stated at the time of the offer. General bonus conditions include:
dexwin reserves the right to withhold bonuses, void winnings, and close Accounts in cases of bonus abuse, including but not limited to: creating multiple Accounts to claim bonuses repeatedly, exploiting software errors or game vulnerabilities, irregular betting patterns designed to meet wagering requirements with minimal risk, or colluding with other players to meet bonus conditions.
All Bets placed through dexwin are subject to these Terms and the specific rules of each game. We reserve the right to refuse or limit any Bet at our discretion. Once accepted, Bets cannot be cancelled, modified, or withdrawn except in cases of obvious error. Sports betting markets settle based on official results published by the respective governing body (e.g., BRI Liga 1 official results, FIFA for international matches, EPL for English Premier League fixtures).
All casino games, including slots, table games, and live dealer games, use certified Random Number Generator (RNG) technology or live dealer equipment verified by independent testing laboratories (iTech Labs, Gaming Laboratories International, BMM Testlabs). Crash games (Aviator, Spaceman, JetX) employ provably fair algorithms enabling result verification. Return to Player (RTP) percentages are displayed within each game's information screen.
If your connection is lost during a game round, your Bet remains valid and settles according to game rules. In casino games with auto-play features, automatic decisions execute if disconnection occurs mid-round. For sports betting, Bets placed before disconnection remain active and settle normally. In the event of software malfunction or game error, all affected Bets and game plays are void, and stakes are refunded.
The following activities are strictly prohibited when using the dexwin Service:
Violation of these prohibitions may result in Account suspension, funds forfeiture, and reporting to relevant authorities.
All Content available through the dexwin Service, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and game interfaces, is the exclusive property of dexwin or its content suppliers and is protected by Indonesian and international copyright, trademark, patent, trade secret, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any Content without prior written consent from dexwin.
To the fullest extent permitted by Indonesian law, dexwin shall not be liable for:
Our total liability to you for all claims arising from or related to the Service shall not exceed the total amount you deposited into your Account during the three months preceding the claim, or Rp 10,000,000, whichever is lower.
dexwin reserves the right to suspend or terminate your Account immediately, without prior notice, for any of the following reasons:
You may close your Account at any time by contacting our customer support team. Upon closure, you must withdraw all remaining funds. Accounts with zero balance will be closed immediately. If you wish to self-exclude for responsible gaming reasons, please refer to our Responsible Gaming page for self-exclusion procedures.
Your privacy is important to us. The collection, use, storage, and protection of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms. By using the dexwin Service, you consent to the data practices described in our Privacy Policy, including the collection of personal information for account management, payment processing, regulatory compliance, fraud prevention, and service improvement purposes.
dexwin is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools enabling you to control your gaming activity, including:
For comprehensive responsible gaming resources, support contacts, and guidance on recognizing problem gambling behaviors, please visit our dedicated Responsible Gaming page.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which dexwin is licensed to operate, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or your use of the Service shall first be addressed through good faith negotiations between you and dexwin.
If a dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to binding arbitration under the rules of the applicable arbitration authority in our licensing jurisdiction. You agree to waive any right to participate in class action lawsuits or class-wide arbitration.
dexwin reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date at the top of this document. For significant changes materially affecting your rights or obligations, we may provide additional notice via email or prominent notification on the Service.
Your continued use of the Service after the effective date of any amendments constitutes your acceptance of the revised Terms. If you disagree with amended Terms, your sole remedy is to discontinue use of the Service and close your Account.
If any provision of these Terms is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of the remaining provisions.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
If you have any questions, concerns, or complaints regarding these Terms or the dexwin Service, please contact our customer support team:
Our customer support team consists of native Indonesian speakers available to assist you with any questions or issues related to your Account, deposits, withdrawals, bonuses, game rules, technical problems, or general inquiries about the Service.
By creating an Account and using the dexwin Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. You further acknowledge that you meet all eligibility requirements, are at least 21 years of age, and are legally permitted to use online gaming services in your jurisdiction.
Essential highlights from our Terms & Conditions
You must be at least 21 years old and a resident of Indonesia to use dexwin. Identity verification is required for withdrawals exceeding Rp 5,000,000. One account per person.
Minimum deposit Rp 10,000, minimum withdrawal Rp 50,000. Deposits credited instantly. Withdrawals processed 24/7 with average time under 3 minutes. No deposit fees charged by dexwin.
All bonuses subject to specific wagering requirements (typically 10x-35x). Maximum bet limits may apply during bonus play. Bonuses expire if requirements not met within stated timeframes.
Maintain Account security by protecting your password. Notify us immediately of unauthorized access. You are responsible for all activity under your Account. Never share login credentials.
All games use certified RNG technology. Prohibited activities include multiple accounts, automated betting, collusion, and bonus abuse. Violations result in Account closure and funds forfeiture.
Set deposit limits, session timers, and reality checks. Self-exclusion tools available for 6 months to 5 years. Visit our Responsible Gaming page for comprehensive support resources.
Our 24/7 customer support team is ready to clarify any aspect of our Terms & Conditions. Visit our FAQ for quick answers or contact support directly for personalized assistance.