dexwin ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you use our online gaming platform, website, and services (collectively, the "Service"). This policy applies to all users who access or use the dexwin Service, including visitors, registered members, and VIP players.
At dexwin, we understand that your personal information is valuable and sensitive. We employ industry-leading security measures, transparent data practices, and strict access controls to ensure your information remains confidential and protected. By using our Service, you consent to the data practices described in this Privacy Policy.
dexwin collects several types of information to provide, maintain, improve, and secure our Service. The categories of personal information we collect include:
When you register an account, use our Service, or contact customer support, you voluntarily provide us with the following information:
When you access and use the dexwin Service, we automatically collect certain technical and usage information:
We may receive information about you from third-party service providers who assist us in delivering the Service:
dexwin uses the collected information for the following purposes, each grounded in legitimate business interests and contractual obligations:
dexwin does not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following limited circumstances:
We share information with trusted third-party service providers who assist us in operating the Service, subject to strict confidentiality obligations:
We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts when:
In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy proceeding involving dexwin, your personal information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.
We may share your information with third parties when you explicitly consent to such disclosure, such as participating in co-branded promotions or affiliate programs.
dexwin implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
Important Note: While we implement robust security measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying you of any material data breach affecting your personal information, as required by applicable data protection laws.
dexwin retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:
For active accounts, we retain your information for the duration of your membership plus any period required for regulatory compliance, typically:
When you close your account, we will:
Accounts with no login activity for 12 consecutive months are considered inactive. We may send reminder emails before closing inactive accounts with zero balance. Accounts with funds remain accessible indefinitely, and we will not close accounts holding member balances without notice.
Under applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, you have the following rights regarding your personal information:
You have the right to request access to the personal information we hold about you. You can request a copy of your data in a structured, commonly used, machine-readable format (data portability). Contact our support team to initiate a data access request.
You can update your account information (email, phone number, address) directly through your account settings. For corrections to verification documents or other data you cannot modify yourself, contact customer support.
You can request deletion of your personal information, subject to certain limitations. We may retain information necessary for legal compliance, fraud prevention, dispute resolution, or enforcing our Terms and Conditions. Note that account deletion is permanent and irreversible.
You can opt out of promotional communications at any time by:
Note: You will continue receiving transactional messages (deposit confirmations, withdrawal updates, security alerts) necessary for account management, even after opting out of marketing communications.
Most web browsers allow you to control cookies through browser settings. You can block all cookies, accept only first-party cookies, or receive notifications before cookies are placed. Note that disabling cookies may limit certain Service features.
Our Service does not currently respond to "Do Not Track" (DNT) browser signals or similar mechanisms. We will update this policy if we implement DNT support in the future.
dexwin strictly prohibits use of our Service by individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that a user is under 21, we will immediately close the account, delete all associated personal information, and forfeit any account balance in accordance with our Terms and Conditions.
Parents or guardians who believe their child has provided personal information to dexwin should contact us immediately at [email protected] for prompt account closure and data deletion.
dexwin operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data internationally, we ensure appropriate safeguards are in place, including:
By using the dexwin Service, you consent to the transfer of your information to countries outside Indonesia where data protection laws may differ.
The dexwin Service may contain links to third-party websites, game providers, or payment processors. This Privacy Policy applies only to information collected by dexwin. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external sites you visit through links on our platform.
dexwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes by:
Your continued use of the Service after the effective date of any Privacy Policy changes constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team:
We aim to respond to all privacy-related inquiries within 5 business days. For data access requests or deletion requests, please allow up to 30 days for processing.
At dexwin, protecting your personal information is fundamental to our operations. We continuously invest in security technologies, employee training, and transparent data practices to earn and maintain your trust. This Privacy Policy reflects our commitment to handling your information responsibly, lawfully, and with the utmost respect for your privacy rights.
How dexwin safeguards your information
All data transmitted between your device and dexwin servers is protected by 256-bit SSL/TLS encryption, the same standard used by Indonesian banks for online banking security.
Your personal information is accessible only to authorized personnel on a need-to-know basis. All employees sign confidentiality agreements and undergo data protection training.
dexwin never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used exclusively for Service provision and legal compliance.
When analyzing usage patterns for platform improvements, we use aggregated, anonymized data that cannot be traced back to individual members.
Independent cybersecurity firms conduct quarterly penetration testing and vulnerability assessments to ensure our security measures remain state-of-the-art.
dexwin adheres to GDPR principles including data minimization, purpose limitation, and your rights to access, correction, deletion, and portability of your personal information.
Overview of information types, collection methods, and purposes
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Account Information | Name, email, phone, address | Account creation, authentication, communication |
| Financial Data | Bank accounts, e-wallets, transactions | Deposit/withdrawal processing, AML compliance |
| Verification Documents | KTP, passport, selfies | Identity verification, age restriction enforcement |
| Gaming Activity | Bets, games played, win/loss records | Service provision, bonus administration, fraud detection |
| Technical Data | IP address, device info, cookies | Security, performance optimization, analytics |
| Communications | Live chat, emails, support tickets | Customer support, dispute resolution, quality assurance |
Our customer support team is available 24/7 to address any privacy concerns or data protection questions. Review our FAQ for quick answers or contact us directly for personalized assistance.